Shipment

Delivery costs:
Standard delivery within Germany is free. For deliveries outside Germany, delivery costs may vary depending on the destination and the shipping method chosen.

Delivery times:
Legends Prestige offers several delivery options including standard delivery and express delivery. Delivery times may vary depending on the option chosen, but typically standard delivery takes between 2 and 7 working days.

Returns:
Returns are free for our customers. You can return items within 14 days of receipt without giving any reason. A return label or QR code for the return will be provided, either directly in the delivery or by email. Refunds are usually made within 5-7 business days of receiving the return.

Availability and inventory tracking:
Customers can track the status of their order online and will be notified when their order has been shipped.

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FAQ

How can I return my order?
Items can be returned within 14 days of receipt. Returns can be made at a drop-off point. The return label or a QR code for return will be provided. Customers who purchase as guests can start the return process using the link in the order confirmation email.

What payment methods does Legends Prestige accept?
Legends Prestige accepts a variety of payment methods including credit cards (Visa, Mastercard, Amex), debit cards, PayPal, Legends Prestige gift cards and Affirm for buy now, pay later financing. Apple Pay is accepted in physical stores but not currently for online purchases.

How long does the refund take?
Once the return has been made, the purchase amount will be credited to the account within five working days of receipt of the return.

What do I need to consider when returning the item?
Items must be returned in their original condition and with all labels.

How does the exchange work?
Exchanges can be made by returning the item and reordering online. Items must be returned in their original condition and within the 14-day return period.

How can I prepare my return?
If the original packaging is no longer available, other suitable packaging that is properly sealed can be used. It is not necessary to write a delivery address on the package or enclose the receipt.